Frequently Asked Questions
What happens if I need to cancel?
Are classes cancelled if it's raining?
Why did my class get cancelled?
Photos & Video
Do you take photos or video during classes? Can I opt-out?
We love to share our swimmers successes and special moments and yes from time-to-time, we do take photos and/or videos during class! If you would prefer not to have your photo and/or video taken, please ensure you opt-out during the registration process. If at any time you're uncomfortable with footage being taken, please do let your instructor know.
Can I take a photo or a video while my child is in their class?
You can take a photo and/or video of your child's class. But you should ask permission before sharing photo's or video of other peoples children if posting on your social media accounts.
Are there change rooms and showers I can use?
There are changerooms and washrooms available for use at both of our pools. All pool users must shower before entering the pool.
Where are your pools located?
We currently use two outdoor pools: Tunstall Bay pool and Snug Point pool
Do you offer Canadian Red Cross swim programs?
We do not offer Canadian Red Cross Swim Programs. Our instructors are certified as Red Cross Water Safety Instructors, and hold certifications with I Can Swim, I Can Swim Master Evaluator, Lifesaving Instructor and certified as National Lifeguards. 947 Swim programs have been designed to incorporate the best aspects of a variety of nationally accredited swim programs. The benefits of the program design is to focus on each swimmers individual needs. With over 25 years experience our instructors have discovered fun and innovative ways to provide the best possilble ways to teach swimmers of any age to learn to swim, to improve their swimming technique and develop a passion for swimming skills for life.
How can I figure out my child's swimming level?
If your child has previously enrolled in swim lessons before please read the level description and use the Equivelancy Chart Icon located on each program page.
What gear do I need to bring to lessons?
All swimmers will need to bring goggles that have a proper fit and seal. It is recommended to wear a sun shirt to minimize sun exposure and sunscreen application. Swim caps and/or hair elastics can be provided for swimmers with long hair.
When does registration go live?
What happens if I'm waitlisted for a program?
If you are waitlisted for a program we will contact you and provide other options to register for. Depending on waitlist numbers, space and time available, we may be able to create another class.
Can I transfer my registration?
You can transfer your registration with in the same level if it is within a minmum 14 calendar days before the start of the program.
Can I register in person?
Registration for all of our programs will take place online, through this portal. Payment is through credit card.
How do I create a member account?
To register as a member click on the log in icon at the top right corner(desktop) or top(mobile) of the screen. Sign up with facebook, google or email accounts. Once registration is open you will be able to access all programs under "My Bookings" and click on "Register for programs"
What are the policies and procedurs that 947 Swim have put in place for Covid-19?
You can access all of our policies and procedures on our Covid-19 Safety Plan page. All of our policies and procedures have been developed through recommendations and guidlines from Lifesaving Society of B.C (Guidelines for Reopening B.C's Pools and Waterfronts), Vancouver Coastal Health (Guidelines for Pools), WorkSafe BC, BC Recreation and Parks Association (BCRPA) and the BC Center for Disease Control. Both 947 Swim facility operators, owner/instructors, and 947 Participants will have a role of responsiblity in the success of our Covid-19 Safety Plan
What should I do if me or any of my family develop symptoms similar to Covid-19 after registering for a 947 Swim Program?
Please inform us as soon as you feel any symptoms associated with Covid-19. You may not attend any 947 Programs for 14 days from the onset of symptoms. A refund will be issued for your registration. Before returning to and 947 Program you must provide a doctors note that you are safe to return. Please refer to our Covid-19 Participant Illness Plan
What if I have to cancel my lessons due to symptoms of Covid-19?
All participants must declare they are symptom free by filling out the online Daily Health Screening Form.
What if my instructor is show signs and symptoms similar to Covid-19?
All of our instructors are required to fill out the Daily Health Screen Form prior to instructing each daily lesson. Our instructors must follow the Covid-19 Instructor Illness plan.