Frequently Asked Questions
What happens if I need to cancel?
Are classes cancelled if it's raining?
Why did my class get cancelled?
Photos & Video
Do you take photos or video during classes? Can I opt-out?
We love to share our swimmers successes and special moments and yes from time-to-time, we do take photos and/or videos during class! If you would prefer not to have your photo and/or video taken, please ensure you opt-out during the registration process. If at any time you're uncomfortable with footage being taken, please do let your instructor know.
Can I take a photo or a video while my child is in their class?
You can take a photo and/or video of your child's class. But you should ask permission before sharing photo's or video of other peoples children if posting on your social media accounts.
Are there change rooms and showers I can use?
There are changerooms and washrooms available for use at both of our pools. All pool users must shower before entering the pool.
Where are your pools located?
We currently use two outdoor pools: Tunstall Bay pool and Snug Point pool
Do you offer Canadian Red Cross swim programs?
Yes we do! Our Red Cross Programs are taught at the TBCA Pool (Tunstall Bay Pool). We offer Swim Kids Levels 1-10.
How can I figure out my child's swimming level?
If your child has previously enrolled in swim lessons before please read the level description and use the Equivelancy Chart Icon located on each program page.
What gear do I need to bring to lessons?
All swimmers will need to bring goggles that have a proper fit and seal. It is recommended to wear a sun shirt to minimize sun exposure and sunscreen application. Swim caps and/or hair elastics can be provided for swimmers with long hair.
When does registration go live?
Early registration for TBCA members opens April 10, 2021. Community registration opens April 24, 2021
What happens if I'm waitlisted for a program?
If you are waitlisted for a program we will contact you and provide other options to register for. Depending on waitlist numbers, space and time available, we may be able to create another class.
Can I transfer my registration?
You can transfer your registration with in the same level if it is within a minmum 14 calendar days before the start of the program.
Can I register in person?
Registration for all of our programs will take place online, through this portal. Payment is through credit card.
How do I create a member account?
To register as a member click on the log in icon at the top right corner(desktop) or top(mobile) of the screen. Sign up with facebook, google or email accounts. Once registration is open you will be able to access all programs under "My Bookings" and click on "Register for programs"
What are the policies and procedurs that 947 Swim have put in place for Covid-19?
You can access all of our policies and procedures on our Covid-19 Safety Plan page. All of our policies and procedures have been developed through recommendations and guidlines from Lifesaving Society of B.C (Guidelines for Reopening B.C's Pools and Waterfronts), Vancouver Coastal Health (Guidelines for Pools), WorkSafe BC, BC Recreation and Parks Association (BCRPA) and the BC Center for Disease Control. Both 947 Swim facility operators, owner/instructors, and 947 Participants will have a role of responsiblity in the success of our Covid-19 Safety Plan
What should I do if me or any of my family develop symptoms similar to Covid-19 after registering for a 947 Swim Program?
Please inform us as soon as you feel any symptoms associated with Covid-19. You may not attend any 947 Programs for 14 days from the onset of symptoms. A refund will be issued for your registration. Before returning to and 947 Program you must provide a doctors note that you are safe to return. Please refer to our Covid-19 Participant Illness Plan
What if I have to cancel my lessons due to symptoms of Covid-19?
All participants must declare they are symptom free by filling out the online Daily Health Screening Form.
What if my instructor is show signs and symptoms similar to Covid-19?
All of our instructors are required to fill out the Daily Health Screen Form prior to instructing each daily lesson. Our instructors must follow the Covid-19 Instructor Illness plan.
Open Water Programs
What do I need to bring for open water courses?
You will need to bring a wetsuit as wetsuits are mandatory for these courses. A pair of goggles that have a proper seal on your face. You can also bring a bright colored swim cap so other swimmers and boat traffic can see you in the water, but you will also receive a 947 swim cap with your registration.
When will I know the location for my open water course?
We will contact you 1 week prior to the course start date and let you know if the course will be running at Sandy Beach or Tunstall Bay. Location decisions are made based on beach water quality. You can access the beach water quality records on the Bowen Municipality website.
Is there a washroom at the beach I can get changed?
Yes, at both the Sandy Beach location and Tunstall Bay location there are public toilets.